1. How do I request a Practice Promotion?

A selection of Practice Promotions are available to preview in the Practice Promotions section on the website.

To request one of these promotions, click Request and enter any text changes you would like in the text box. Click Submit once you have completed entering all the relevant information.

Please send any additional images you would like on your video to info@thevetchannel.co.uk

2. Can I request a promotion that is not currently in the Practice Promotions section?

We are very happy to create bespoke content for you. If you would like a promotion that is not currently in the Practice Promotions section, please email info@thevetchannel.co.uk or call 0114 399 0001 to discuss your requirements with a member of The Vet Channel team.

3. How long will it take to receive my media request?

Our studio aim to complete each media request within 5-7 working days.  You will receive an email notification as soon as your new or updated video is ready for checking in your 'My Media' section on the website. 

4. I've forgotten my password. What should I do?

If you have forgotten your password, please click the 'Forgotten password?' link and you will be taken through resetting your password.

If you require any assistance with this, please contact our Technical Support Team on 0114 399 0011 or email support@thevetchannel.co.uk

5. What are your opening hours?

Our Technical Support Team are available on 0114 399 0011:
Monday to Friday, 8:00am - 5:30pm 
Closed Public Holidays.

Our Vet Channel Office for media creation and general enquiries is available on 0114 399 0001: 
9:00am - 5:00pm Monday - Friday 
Closed Public Holidays.

6. How do I edit my account details?

To make changes to your Account Profile click on My Account and then Edit.  When you have amended your profile, click Save.

7. How do I register an additional user for my organisation?

To register a new or additional logon for your account, please email info@thevetchannel.co.uk and provide us with the person's name, email address, job title and organisation they belong to. An email will then be sent to the new user with their login details. There is no limit to the number of users who can be granted accress your account.

8. What format should the team images be for my practice video?

We require all team images to be high resolution JPEG/PNG files at a minimum of 300dpi. Please remember to label the image file with the name of the team member to which it relates.

Most images copied from website pages are not suitable for large screen media as they are low resolution to ensure the webpage loads quickly. They will look blurred and pixelated when displayed on a large screen.


9. What format should company logos be in?

Company logos should be a high-resolution JPEG/PNG image at a minimum of 300dpi (dots per inch) or above. A vector image is preferable in .ai or .PDF format. This will ensure your logo is correctly displayed no matter how large your Vet Channel screen is.


10. How do I send large image files/ videos to you?

If the number of images total more than 10MB, or you wish to send large file size images, then please use our dedicated upload webpage rather than email. 


Visit https://transfer.thevetchannel.co.uk/filedrop/mediaupload  


You can use this site to upload video content, preferably in MP4 or WMV file format and in widescreen resolution 1280 x 720.

All PowerPoint presentations need to be created in widescreen format 16:9 to ensure they will fill your full screen.

Please email the team on info@thevetchannel.co.uk once you have uploaded your content to be sure we have received it.

We will then be able to add any video content into your 'My Media' library, or add images into the relevant media creation. 

11. Where do I find the subscription terms and conditions?

Click here to view our terms and conditions

12. Is there any limit on how many videos I can add to a playlist?

There is no limit to the number of videos you can add to a playlist, however, we would recommend keeping the playlist at around 10 to 15 minutes long (approximately the same as the average waiting time).  This will maximise the exposure of your messaging to the highest number of clients, and if you update your playlists regularly, it will ensure you always have targeted and topical themes on your TV.

As you add and remove videos, the running time is displayed by the clock symbol at the top of the playlist. 

13. How often is new media published on the website?

New edcucational content is released frequently on the website (usually at least monthly) and all registered users are emailed as new media becomes available. Please visit the website at regular intervals to ensure that the messages you display remain fresh and topical.

14. Can I make changes to my 'My Media' videos?

Yes, to request an amendment to your personalised media, click on the item you wish to amend and click 'Request Amendment'. Here you can watch the video and request any changes you would like to make.

Once you are happy, click submit and the media amendment will be sent to our design studio.

15. Can I have more than one playlist?

Yes. Please go to the 'My Playlists' section and click 'New'. You can then add any media items to this new playlist by dragging and dropping media or clicking 'Add' below the media clip.

You can also copy an existing playlist using another name and then edit the copied version. To do this, open the playlist you wish to copy and click 'Copy'.

Once you are happy with your edited playlist, remember to click 'Play' so that the correct playlist is sent to your TVs.  

16. Is my VETPod connected correctly?

To ensure your VETPod is working correctly, press the power button once to display a diagnostic screen.

This screen will display diagnostic information, and will check for a local connection, and connection to the internet.

If you get any further problems then please contact our Technical Support Team on 0114 399 0011 or support@thevetchannel.co.uk

17. My TV screen is not showing anything?

Please ensure your VETPod and TV are switched on and connected correctly. Please check that the correct input source (usually HDMI 1) is selected.

Finally log into your account and confirm your playlist has been sent to the correct VETPod.

If you are still having problems then please contact our Technical Support Team on: 0114 399 0011 or support@thevetchannel.co.uk

18. How can I shut down my VETPod?

To shut down and power off your VETPod, you can "Double Press" the power button which will shut it down like your desktop computer.

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